Dear Tampa Bay Hearing & Balance Center,
A couple of reasons for my letter...
First, Dr Bartels hello and a million thanks 20 years later!!! In 1988 you performed what you formerly referred to as a Radical Mastoidectomy w/ Temporal Flap. Your surgery ended a lifetime of messy ear infections and mind-numbing earaches. On a side note, I still get a kick out of telling people my ear is sewn closed. I'll never forget how you treated me and my parents who went to great lengths to find me the best care for my chronic ear trouble.
While I have enjoyed 20 years without any trouble in that ear, I have struggled with symptoms in the remaining ear. Local ENT's have offered psychiatric referrals, anti-depressants or simply dismissed me as being "dramatic".
Finally, after a lot of years (nineteen to be exact), I contacted your office and explained that I was a patient in 1988 and would like to see you ASAP. It was explained to me that you didn't have any immediate openings but that there was another doctor within the practice. My initial response was "NO THANK YOU!!" Fortunately for me, the person on the phone took the time to talk with me about Dr Danner and how particular you were when recruiting for a doctor to join your practice. Knowing I had visited most of the ENT's in my area, I decided to see Dr Danner.
I came to your center in July and had an extensive and thorough history taken; hearing and balance tests, ect. Then it was time to meet with Dr Danner. As my appointment came to an end I started to think "What if he tells me I am imagining these symptoms" or "There's nothing to explain this." It was precisely that moment that he said, "You have a textbook case of Ménière's Disease." I will never forget what it felt like to know I had found the right person to help me - close attention was paid to my description of the symptoms, someone finally believed me and took the time to explain everything in a way that made sense to me.
So, my second reason for writing you is to thank you for bringing Dr Danner into your practice!!!
The Tampa Bay Hearing & Balance Center, you and Dr Danner are the epitome of what all healthcare should be. Although I know that for Ménière's sufferers; there really isn't any cure and with my case I am somewhat limited with treatment options having only one hearing ear - having a doctor that that listens, answers questions and appears to be genuinely interested is huge! Dr Danner has done an exceptional job explaining and making clear the options that are there for me.
I may never be able to adequately express my gratitude or tell you how much it means to be under the care of The Tampa Bay Hearing & Balance center. I would be honored if you would share my letter, as you have so many that I've read in your waiting room. Dr Bartels, you and Dr Danner are truly doing God's work and with the bed-side manner and compassion of angels.
Forever grateful to you both,