Dear Dr Bartels,
Three weeks ago you performed another one of your "miracles" and removed a large acoustic neuroma from the base of my wife's brain. The words "thank you" seem so weak and inadequate to express our complex feelings of good fortune, gratitude, and of course relief for the successful conclusion of this surgery.
So far, my wife has experienced no facial weakness, her balance is as good as it always was (bearing in mind that she is a self-proclaimed "klutz" from girlhood) and her recovery to us has been quite remarkable.
My wife was terrified going into this surgery, but there is no doubt that your kindness and concern during our pre-surgery meetings, and your quiet confidence and self-assurance, helped to soften her natural fears and apprehensions. Your team colleagues independently assured us that you were among the best in this surgical field, and we are certainly believers. Beyond that, we are grateful and thankful to your wonderful office staff as well. Without exception, they reached out to my wife and provided warmth and encouragement when it was desperately needed. This concern was so greatly appreciated.
We just want you to know that, under the circumstances, we consider ourselves most fortunate that we ended up in your hands (quite literally). We understood that there were no guarantees, but we also knew that we were dealing with likelihoods that could only be improved by your experience, and by the professionalism and caring which was evident. The result only confirms our faith.
We remain forever indebted to you. If we can provide encouragement to others (to future terrified) facing this same surgery we stand ready to serve. Our very best wishes for the fabulous work that you do.
Yours most gratefully,